STORE POLICY
CUSTOMER CARE
Zonora is an online retailer operated from Brazil and serving customers in the United Kingdom. Our business address and contact details are available on the Contact page. For order, product or delivery questions, email supportzonorashop@gmail.com. We respond during normal business days as soon as reasonably possible.
We aim to provide accurate product descriptions, prices, availability and delivery information. Some products are fulfilled by international partners and may arrive in separate parcels. If a product becomes unavailable or a clear pricing error occurs, we may cancel the affected item and issue a full refund.
PRIVACY & SAFETY
Zonora collects the information needed to operate the store, including your name, contact details, billing and delivery details, order history, messages, payment status and technical or cookie information collected through the website. We use this information to process orders, arrange delivery, provide support, prevent fraud, meet legal obligations and improve the store.
We share information only where necessary with service providers such as Wix, Stripe, DSers/AliExpress, fulfilment partners, carriers and analytics providers. Stripe processes card payments; Zonora does not receive your full card details. Processing may involve international transfers. We retain information only as long as needed for orders, support, legal records and disputes. You may request access, correction, deletion, restriction, objection or portability, and withdraw consent where applicable, by emailing supportzonorashop@gmail.com. UK customers may also complain to the Information Commissioner’s Office.
TERMS OF SALE
Placing an order is an offer to buy. A contract is formed when we send an order confirmation or dispatch confirmation. Prices are shown in pounds sterling (GBP). Customers must provide accurate contact and delivery information. We may cancel and refund an order if an item is unavailable, a pricing error is obvious or fraud is suspected.
Delivery, cancellation and return terms are explained on our Shipping & Returns page. Nothing in these terms limits your statutory consumer rights. Questions or complaints can be sent to supportzonorashop@gmail.com.
PAYMENT METHODS
Credit and debit cards are processed securely through Stripe.
Prices are displayed and charged in GBP. PayPal and offline payments are not currently available.