Question 1

Where does Zonora deliver?

Accepted Answer

Zonora currently delivers eligible products to addresses in the United Kingdom. Product availability and delivery options are confirmed at checkout.

Question 2

What should I do if my order is late?

Accepted Answer

Check the tracking link first. If the estimated delivery date has passed or tracking has not updated, email supportzonorashop@gmail.com with your order number so we can investigate.

Question 3

Why might my order arrive in separate parcels?

Accepted Answer

Some items are shipped directly by different international fulfilment partners. If your order contains more than one item, they may be dispatched separately and arrive on different dates.

Question 4

How can I track my order?

Accepted Answer

We email tracking information when it becomes available. If tracking has not updated or your order is late, contact supportzonorashop@gmail.com with your order number.

Question 5

Can I cancel or return an order?

Accepted Answer

You may notify us that you wish to cancel within 14 days after receiving your order. After notifying us, you have another 14 days to return it. Contact us before sending anything so we can provide the correct return instructions.

Question 6

What if my item is damaged, faulty or incorrect?

Accepted Answer

Contact supportzonorashop@gmail.com promptly with your order number and clear photos. We will review the issue and arrange the appropriate refund, replacement or return in line with your statutory rights.

Question 7

Can I change my delivery address after ordering?

Accepted Answer

Contact supportzonorashop@gmail.com immediately with your order number and the correct address. We will try to update it, but changes cannot be guaranteed once an order has been processed or dispatched.

Question 8

How long will my order take to arrive?

Accepted Answer

Orders are normally processed within 1–3 business days. The estimated delivery time is shown at checkout. Unless a different date is agreed, delivery will be completed within 30 days.

Question 9

Which payment methods do you accept?

Accepted Answer

We accept eligible credit and debit cards securely through Stripe. Prices are displayed and charged in pounds sterling (GBP).

FAQ

Frequently asked questions