SHIPPING & RETURNS
SHIPPING POLICY
Orders are normally processed within 1–3 business days. Products may be shipped directly by international fulfilment partners, and items from the same order may arrive in separate parcels. Delivery is currently available to eligible addresses in the United Kingdom.
Shipping options, costs and estimated delivery times are shown at checkout. Tracking details are emailed when available. Delivery dates are estimates and may be affected by carriers, customs, incorrect address details or events outside our reasonable control. Unless a different date is agreed, orders will be delivered within 30 days. If your order is late or tracking has not updated, contact supportzonorashop@gmail.com.
RETURN & EXCHANGE POLICY
You may cancel an online order within 14 days after receiving it. Email supportzonorashop@gmail.com before returning anything. After notifying us, you have another 14 days to send the item back. We will provide the correct return instructions and return address for your order. Do not send returns to our business address unless we confirm it.
For a change of mind, items may be handled only as reasonably necessary to inspect them and should be returned in their original condition and packaging. The customer is responsible for return postage. If an item is wrong, damaged, faulty or not as described, contact us promptly with your order number and photos; Zonora will cover reasonable return costs where required. Refunds are issued within 14 days after we receive the returned goods or acceptable evidence that they were sent. Your statutory rights are not affected.
Before returning an item, email supportzonorashop@gmail.com with your order number and the reason for the return. We will confirm the correct return address and instructions. Returns sent without prior instructions may be delayed.